Shopware Support & Monitoring.

EXWE are the technology specialists: Your daily personal contact for all questions relating to Shopware

EXWE Gewinner Deloitte Technology Fast 50 Award 2023

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EXWE is the winner of the Deloitte Technology Fast 50 Award 2023. EXWE is one of Germany's fastest-growing companies.
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Our Shopware support at a glance

The development of a comprehensive online store based on the Shopware store system is not enough for continuous success and positioning in online retail. Rather, a Shopware store must always remain technologically up-to-date in order to guarantee a flawless user experience and generate sales. With Shopware support from EXWE, you have a strong partner at your side who will take care of all the important updates for your Shopware store. You concentrate on your core business and we take care of the technical details! Your chosen package can include the following support services:

Shopware updates

New versions and updates are regularly released for the Shopware store system. In some cases, an update of your Shopware store is also due. We always keep an eye on the latest Shopware releases and can implement them immediately within your support contingent. So your store always remains functional!

Plugin installation & updates

Your Shopware store can be functionally extended with Shopware plugins. We are happy to look at which plugins can support your online store and also take care of plugin installation and testing on DEV. If updates are required in the area of plugins, we will also carry these out. So you also get the complete package in the area of Shopware plugins!

Monitoring

For a fast and fully functional online store, we can also take over the monitoring of Google Page Speed and monitoring in the Google Search Console as well as technical SEO. We also offer monthly crawling and on-page analysis of the entire website. The focus here is on Google rankings, a comparison with the competition, backlink analysis and link building tools.

Support channels

You can use our support tool for individual inquiries with every support package you choose. In other support packages, we assign you a dedicated contact person who will deal with your Shopware store and process all requests promptly. We offer an emergency number for customers who require 24/7 support in the event of problems and outages.

Details of the support services in the various support packages can be found in the table.

249€/month

Start-up

  • 2h support budget
  • for further development
  • for Shopware security updates
  • for Shopware updates
  • for plugin updates
  • CI/CD Pipeline
  • Development System (DEV)
  • Own support tool
  • Telephone support
  • Dedicated contact person
  • Emergency number
  • Monitoring (availability)
  • Monitoring (Search Console)
  • Monitoring (Performance)
    from 89 EUR per month
Select plan
2999€/month

Enterprise

  • 24h support budget
  • for further development
  • for Shopware security updates
  • for Shopware updates
  • for plugin updates
  • CI/CD Pipeline
  • Development System (DEV)
  • Own support tool
  • Telephone support
  • Dedicated contact person
  • Emergency number
  • Monitoring (availability)
  • Monitoring (Search Console)
  • Monitoring (Performance)
    from 89 EUR per month
Choose plan

10 reasons for Shopware support from EXWE

  • Support for all technical issues that you cannot solve
  • A direct contact person who is always at your side
  • Years of experience and technical know-how
  • We implement new Shopware updates promptly without you having to do anything
  • Monitoring for comprehensive functionality
  • Transparent time recording and billing
  • High responsiveness and guaranteed response time
  • Passionate about every project
  • We are always available in emergencies
  • Individual advice and implementation of personal wishes as part of the support package

Shopware support from professionals: your daily personal contact for all Shopware-related questions

Over the last few years, we have recognized the need for professional and high-quality Shopware support. Time and again, we have received inquiries from customers whose systems were unavailable or whose checkout was no longer working because Shopware updates had broken their online store. EXWE has specialized in closing precisely this gap and ensuring continuous support for Shopware 5 and Shopware 6 online stores. At the customer's request, we also continuously monitor the systems and can therefore rectify problems before your customers and often you yourself notice. Take the next step in e-commerce and place your online store in trustworthy, but above all technically well-trained hands.

Get Shopware support now

Current Shopware agency references from our web developers in Dortmund

Atlas Copco Kompressoren Referenzen

Atlas Copco - Compressors Shop

Our customer can boast 180 countries and 60 years of company history in Germany. "Copco" stands for "Compagnie Pneumatique Commerciale" and reflects the focus on compressed air technology. EXWE helps you to sell your compressors and compressed air accessories online.

Kikis Kitchen Referenzen

Kiki's Kitchen

The well-known Youtuber Kikis Kitchen inspires thousands of viewers every week with delicious baking and cooking recipes. Fans can enjoy Kiki's own range of products both in her own café in Bochum's RuhrPark and via her online store.

more online store references

Customers who already rely on personal support from EXWE

Referenzen der EXWE GmbH

A word with our customers

We offer customers a needs-based solution for every project, regardless of size and industry. The focus here is on the respective target group. We particularly value feedback from our customers, as it enables us to constantly improve and master new challenges. What our customers say about our work:

We also have the following
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Shopware 6 plugins: With these plugins you can optimize your online store: from plugins for merchandise management systems, customer service to personalized products

Shopware Performance Guide for professionals

Our Shopware Performance Guide for professionals - tips and tricks to take the performance of your online store to the next level.