Further development, maintenance & monitoring of software systems.Your daily personal contact for your software

Vergabeplattform für die Regionale2025Software maintenance: Award platform for Regionale 2025

What does software maintenance mean?

In recent years, we have taken on a large number of software projects from a wide range of industries and then continuously developed them further, e.g. by implementing new functions. To ensure the long-term operation of your individual software, the systems are maintained at regular intervals and, for example, important security updates are incorporated. We ensure stable operation through constant monitoring of the systems.

100% passion

+30 successful projects

+6 years of experience

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Support for individual software - keeps your software alive

Further development

We take over the further development of existing software. Especially in the case of outdated systems, the former developers are often no longer available. EXWE implements new functions in outdated software systems.

Maintenance & Operation

EXWE ensures that your individual software is permanently available and continues to work stably. Therefore we implement the necessary security updates, as well as necessary function updates to ensure the permanent operation of your systems.

Monitoring

Even the best software fails once in a while. In any case, it is important to detect the failure as early as possible and therefore we have established systems that regularly check whether your systems are online.

Customers who already rely on EXWE's personal support (excerpt)

Referenzen der EXWE GmbH

Support contingents for small, medium and enterprise software systems
  for Startup Companies for small & medium sized for Enterprise customers
You book a support contingent from 2h per month 8h mth. 24h mth.
and receive the following free benefits
       
GIT versioning
Own Development System
Developments & tests on DEV
       
Monitoring: Availability
Monitoring: Performance Monitoring,
Stack Traces, Exceptions and SQL & Server Errors
from 89 EUR per month from 89 EUR per month from 89 EUR mtl.
       
Own support tool
Own contact person
Telephone support
Emergency number
       
Guaranteed Response Time 8h 6h 4h

Personal support from software experts in Dortmund and completely tailored to your company and company size

Sit back and relax and put your software systems technologically in our hands. For every budget and with many free benefits - even in our entry-level models with important features. EXWE for your software development.

EXWE Geschäftsführer Chris für Softwareentwicklung
EXWE Geschäftsführer Yuri EXWE für Softwareentwicklung

Are you interested in our support model? Just give us a call:

+49 231 93149827Contact us online
Our process to take over your existing software

1. initial meeting

Clarification of the general conditions regarding the problem, requirements, time schedule, budget, etc. takes place.

2. analysis

Review of the existing software, the deployment process and the hosting or server environment.

3. offer phase

According to your requirements and the complexity of the target system, we jointly define a contingent for further support.

4. support phase

With the start of the support, our team starts the further development and maintenance in an agile way.

 

Real world success stories

 Vergabemarktplatz für die REGIONALE 2025Operation and further development of the qualification platform / award marketplace for the REGIONALE 2025.
For Südwestfalen Agentur GmbH, we developed a qualification platform for submitting project applications within the framework of REGIONALE 2025. For this purpose, we programmed a software which, in addition to the submission, also enables multiple processing and checking of the applications and, at the same time, functions as a communication platform for the agency and project contact partners.
 Intranet Kommunikationsplattform für einen BigPlayer des europäischen SportfachhandelsMaintenance and Monitoring of the internal employee database for a BigPlayer of the European sports retail industry
For a European enterprise customer in the sports sector, we maintain essential modules of its employee database. Our daily tasks include the operation (incl. monitoring) and further development of the internal services. In order to maintain this critical infrastructure we are in daily operation.

more software development references

A word with our customers

Support

Of course, our daily store support is available for all software systems. Even for a small budget we at EXWE provide support for questions and problems around the web applications.

Monitoring

Extensive monitoring is part of a comprehensive software support. We monitor the system and respond to changes in close consultation with our customer. Complete monitoring with EXWE - the software agency for Dortmund.

Tideways

With the help of the monitoring application Tideways we can also monitor the performance like speed of your application. This way we quickly detect errors and problems and can fix them within the shortest possible time. This way your system always runs smoothly.

Stacktrace

We always keep a detailed stacktrace during the execution of the software. On the stack we store all necessary information to run the program properly. If you have any questions about the stacktrace, we are of course always at your disposal.

Uptime

For a successful software a constant uptime is essential. To ensure this, professional monitoring by experts is necessary. With the agency EXWE for individual online stores and software systems you get the right partner on board.

Monitoring

Your company needs expert support in monitoring your complex software system? Our experienced developers will be happy to assist you. This way, errors can be eliminated before they take on a large scale.

Error messages

Is your software constantly throwing error messages? And you can't keep up with it anymore or you simply don't have the time to fix all errors? Then you need our support. EXWE's developers will gladly take care of all software errors and fix them in the shortest possible time.

Error analysis

Of course, an extensive error analysis is also part of our offer. Our Support & Monitoring package is designed to relieve you of all your worries. No more sleepless nights! Put your software systems in our hands.

Errorlog

We keep an errorlog to document all errors. This way we can work efficiently on your software and keep it up to date. No error will be overlooked, because all errors occurring in the application are collected.

Updates

We love digitalization. This includes responding to updates and adapting their software to the new demands. Thanks to years of IT experience, this is a piece of cake for us.

Bugfixes

Every program throws bugs from time to time. But this is not a problem, because our team throws around bug fixes. The bugs are fixed faster than they can run.

Emergency support

Bugs usually do not announce themselves in advance. If they do occur outside our business hours, our IT emergency support is on the spot immediately. The software is restored error-free before any downtime occurs.

 

Development

Successful e-commerce is not possible without development. With EXWE you have a development team with know-how and experience at your side. This saves you time searching for suitable IT employees, who you first have to train. Our developers are up to date and bring new impulses for all IT topics in your company.

Test environment

In our test environment we do all the necessary test cases before we release anything in your software. This is a matter of course for us and belongs to our daily tasks. Therefore we can guarantee you high quality support.

Backups

Working with backups is a must for us at EXWE IT Agency. Because this way nothing gets lost and can be restored if necessary. Regular data storage is simply essential when it comes to important projects. Do you have any questions about this? We are always available for a consultation.

CI/CD

Have you ever heard of Continuous Integration and Continuous Delivery? CI/CD helps to automate the integration, testing and release of new software features, allowing changes to be quickly deployed to the production environment.

Alerts

We also like to build in alerts that inform us and you directly when something is not going right. EXWE is your trusted contact when the alerts go through the roof again.

Performance

High-quality performance is the be-all and end-all of a good software system. We are happy to take a look at your web application and make sure that it delivers even better.

Reliability

To ensure that your software can always work reliably and continuously, we guarantee fail-safety. We only work with the best technologies and are immediately at hand when things get dicey.

Utilization

If there is a complete workload during the operation of a software system, we have a solution ready. Thanks to our support package you don't have to wait long, we fix the problem and your system runs smoothly again.

Availability

Do you need software with high availability? Experts with years of experience will gladly take care of your needs and ensure that your software is always available.

Tests

Regular tests help us to make sure that the software system works as intended. We check if there are problems or changes that require action. EXWE is also available as a personal contact at any time.

Support

An individual and professional IT support is what you are looking for? Then EXWE from Dortmund and Düsseldorf is the right place for you. All topics around software systems are our area of expertise, which we practice with passion every day.

Performance optimization

For more user-friendliness of your web application a constant performance optimization should be on the plan. Of course, this takes time. If you lack this time, feel free to contact our team. We will provide you with active support, assistance and advice.

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