Further development, maintenance & monitoring of software systems.
Your daily personal contact for your software
What does software maintenance mean?
In recent years, we have taken on a large number of software projects from a wide variety of industries and then continuously developed them further, for example by implementing new functions. To ensure the long-term operation of your individual software, the systems are maintained at regular intervals and, for example, important security updates are incorporated. We ensure stable operation through constant monitoring of the systems.
Personal support from software experts in Dortmund and completely tailored to your company and company size
Sit back and relax and put your software systems technologically in our hands. For every budget and with many free benefits - even in our entry-level models with important features. EXWE for your software development.
|
Basic
for start-ups |
|
| Support Contingent | |
|---|---|
| Flat rate | 0,5h |
| for development | 1,5h |
| with following features | |
| CI/CD | |
| Own development system | |
| Developments & tests on DEV | |
| Monitoring | |
| Availability monitoring | |
| Monitoring of performance * | |
| Communication | |
| Own support tool | |
| Own contact person | |
| Mail support | |
| Telephone support | |
| Emergency number | |
| SLA | |
| Guaranteed Response Time | 8h |
| from 140 EUR per month, plus VAT |
|
|
Business
for small & medium sized companies |
|
| Support Contingent | |
|---|---|
| Flat rate | 1h |
| for development | 7h |
| with the following features | |
| CI/CD | |
| Own development system | |
| Developments & tests on DEV | |
| Monitoring | |
| Availability monitoring | |
| Monitoring of performance * | |
| Communication | |
| Own support tool | |
| Own contact person | |
| Mail support | |
| Telephone support | |
| Emergency number | |
| SLA | |
| Guaranteed Response Time | 4h |
| from 960 EUR per month, plus VAT |
|
|
Enterprise
for corporations |
|
| Support contingent | |
|---|---|
| Flat rate | 3h |
| for development | 21h |
| with the following features | |
| CI/CD | |
| Own development system | |
| Developments & tests on DEV | |
| Monitoring | |
| Availability monitoring | |
| Monitoring of performance * | |
| Communication | |
| Own support tool | |
| Own contact person | |
| Mail support | |
| Telephone support | |
| Emergency number | |
| SLA | |
| Guaranteed Response Time | 1h |
| from 2880 EUR per month, plus VAT |
|
* Captures performance, stack traces, exceptions and SQL & server errors. Additional cost: 89 EUR per month, plus VAT.
In the future, sit back and relax and EXWE will take care of the rest.
Real world success stories
Operation and further development of the qualification platform / award marketplace for the REGIONALE 2025.
For Südwestfalen Agentur GmbH, we developed a qualification platform for submitting project applications within the framework of REGIONALE 2025. For this purpose, we programmed a software which, in addition to the submission, also enables multiple processing and checking of the applications and, at the same time, functions as a communication platform for the agency and project contact partners.
Maintenance and Monitoring of the internal employee database for a BigPlayer of the European sports retail industry
For a European enterprise customer in sports, we operate essential modules of its employee database. Our daily tasks include the operation (including monitoring) and further development of the internal services. In order to maintain this critical infrastructure, we are in action on a daily basis.
Individual solutions for every industry and every customer. At EXWE, we focus on your company-specific requirements. At the same time, we do not lose sight of your target group. As a result, we have already been able to complete numerous customer projects from various sectors of the economy. This is what our customers say:
"What I appreciate most about working with EXWE is their solution-oriented and pragmatic approach. Competence paired with a cool team makes EXWE a strong partner on our side."
"Our store integration worked out great. We set up a store based on Shopware with EXWE. The implementation and ongoing support are competent and very pragmatic at all times."
"Competent, creative, innovative, serious and fair... with EXWE we exceed our set goals again and again. An absolutely trusting partnership that we no longer want to miss."
"The development of our application took place iteratively. EXWE was also involved conceptually in the development process and thus contributed significantly to the success of the final product. We very rarely experience this at this level with IT service providers. We recommend EXWE with a clear conscience!"
Support
Of course, our daily store support is available for all software systems. Even for a small budget, we at EXWE provide support for questions and problems related to web applications.
Extensive monitoring is part of a comprehensive software support. We monitor the system and respond to changes in close consultation with our customer. Complete monitoring with EXWE - the software agency for Dortmund.
Tideways
With the help of the monitoring application Tideways we can also monitor the performance and speed of your application. This way we quickly detect errors and problems and can fix them within the shortest possible time. This way your system always runs smoothly.
Stacktrace
We always keep a detailed stacktrace during the execution of the software. On the stack we store all necessary information to run the program properly. If you have any questions about the stacktrace, we are of course always at your disposal.
Uptime
For a successful software a constant uptime is essential. To ensure this, professional monitoring by experts is necessary. With the agency EXWE for individual online stores and software systems you get the right partner on board.
Monitoring
Your company needs expert support in monitoring your complex software system? Our experienced developers will be happy to assist you. This way, errors can be eliminated before they take on a large scale.
Error messages
Is your software constantly throwing error messages? And you can't keep up with it anymore or you simply don't have the time to fix all errors? Then you need our support. EXWE's developers will gladly take care of all software errors and fix them in the shortest possible time.
Error analysis
Of course, an extensive error analysis is also part of our offer. Our Support & Monitoring package is designed to relieve you of all your worries. No more sleepless nights! Put your software systems in our hands.
Errorlog
We keep an errorlog to document all errors. This way we can work efficiently on your software and keep it up to date. No error will be overlooked, because all errors occurring in the application are collected.
Updates
We love digitalization. This includes responding to updates and adapting their software to the new demands. Thanks to years of IT experience, this is a piece of cake for us.
Bugfixes
Every program throws bugs from time to time. But this is not a problem, because our team throws around bug fixes. The bugs are fixed faster than they can run.
Emergency support
Bugs usually do not announce themselves in advance. If they do occur outside our business hours, our IT emergency support is on the spot immediately. The software is restored error-free before any downtime occurs.
Development
Successful e-commerce is not possible without development. With EXWE you have a development team with know-how and experience at your side. This saves you time in the search for suitable IT employees, who you first have to train. Our developers are up to date and bring new impulses for all IT topics in your company.
Test environment
In our test environment we do all the necessary test cases before we release anything in your software. This is a matter of course for us and belongs to our daily tasks. Therefore we can guarantee you high quality support.
Backups
Working with backups is a must for us at EXWE IT Agency. Because this way nothing gets lost and can be restored if necessary. Regular data storage is simply essential when it comes to important projects. Do you have any questions about this? We are always available for a consultation.
CI/CD
Have you ever heard of Continuous Integration and Continuous Delivery? CI/CD helps to automate the integration, testing and publishing of new software features, allowing changes to be quickly deployed to the production environment.
Alerts
We also like to build in alerts that inform us and you directly when something is not going right. EXWE is your trusted contact when the alerts go through the roof again.
Performance
High-quality performance is the be-all and end-all of a good software system. We are happy to take a look at your web application and make sure that it delivers even better.
Reliability
To ensure that your software can always work reliably and continuously, we guarantee fail-safety. We only work with the best technologies and are immediately at hand if things get dicey.
If there is a complete workload during the operation of a software system, we have a solution ready. Thanks to our support package you don't have to wait long, we fix the problem and your system runs smoothly again.
Availability
Do you need software with high availability? Experts with years of experience will gladly take care of your needs and ensure that your software is always available.
Tests
Regular tests help us to make sure that the software system works as intended. We check if there are problems or changes that require action. EXWE is also available as a personal contact at any time.
Support
An individual and professional IT support is what you are looking for? Then EXWE from Dortmund and Düsseldorf is the right place for you. All topics around software systems are our area of expertise, which we practice with passion every day.
Performance optimization
For more user-friendliness of your web application a constant performance optimization should be on the plan. Of course, this takes time. If you lack this time, feel free to contact our team. We will provide you with active support, assistance and advice.
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