Maintenance & monitoring of software systems.Your daily personal contact for all questions around web applications

Support

Of course, our daily store support is available for all software systems. Even for a small budget, we at EXWE provide support for questions and problems related to web applications.

Monitoring

Extensive monitoring is part of a comprehensive software support. We monitor the system and respond to changes in close consultation with our customer. Complete monitoring with EXWE - the software agency for Dortmund.

Tideways

With the help of the monitoring application Tideways we can also monitor the performance like speed of your application. This way we quickly detect errors and problems and can fix them within the shortest possible time. This way your system always runs smoothly.

Stacktrace

We always keep a detailed stacktrace during the execution of the software. On the stack we store all necessary information to run the program properly. If you have any questions about the stacktrace, we are of course always at your disposal.

Uptime

For a successful software a constant uptime is essential. To ensure this, professional monitoring by experts is necessary. With the agency EXWE for individual online stores and software systems you get the right partner on board.

Monitoring

Your company needs expert support in monitoring your complex software system? Our experienced developers will be happy to assist you. This way, errors can be eliminated before they take on a large scale.

Error messages

Is your software constantly throwing error messages? And you can't keep up with it or you simply don't have the time to fix all the errors? Then you need our support. EXWE's developers will gladly take care of all software errors and fix them in the shortest possible time.

Error analysis

Of course, an extensive error analysis is also part of our offer. Our Support & Monitoring package is designed to relieve you of all your worries. No more sleepless nights! Put your software in our hands.

Errorlog

We keep an errorlog to document all errors. This way we can work efficiently on your software and keep it up to date. No error will be overlooked, because all errors occurring in the application are collected.

Updates

We love digitalization. This includes responding to updates and adapting their software to the new demands. Thanks to years of IT experience, this is a piece of cake for us.

Bugfixes

Every program throws bugs from time to time. But this is not a problem, because our team throws around bug fixes. The bugs are fixed faster than they can run.

Emergency support

Bugs usually do not announce themselves in advance. If they do occur outside our business hours, our IT emergency support is on the spot immediately. The software is restored error-free before any downtime occurs.

Development

Successful e-commerce is not possible without development. With EXWE you have a development team with know-how and experience at your side. This saves you time searching for suitable IT employees, who you first have to train. Our developers are up to date and bring new impulses for all IT topics in your company.

Test environment

In our test environment we do all the necessary test cases before we release anything in your software. This is a matter of course for us and belongs to our daily tasks. Therefore we can guarantee you high quality support.

Backups

Working with backups is a must for us at EXWE IT Agency. Because this way nothing gets lost and can be restored if necessary. Regular data storage is simply essential when it comes to important projects. Do you have any questions about this? We are always available for a consultation.

CI/CD

Have you ever heard of Continuous Integration and Continous Delivery? CI/CD helps automate the process of integrating, testing and releasing new software features so that changes can be quickly deployed to the production environment.

Alerts

We also like to build in alerts that inform us and you directly when something is not going right. EXWE is your trusted contact when the alerts go through the roof again.

Performance

High-quality performance is the be-all and end-all of a good software system. We are happy to take a look at your web application and make sure that it delivers even better.

Reliability

To ensure that your software can always work reliably and continuously, we guarantee fail-safety. We only work with the best technologies and are immediately at hand when things get dicey.

Utilization

If there is a complete workload during the operation of a software system, we have a solution ready. Thanks to our support package you don't have to wait long, we fix the problem and your system runs smoothly again.

Availability

Do you need software with high availability? Experts with years of experience will gladly take care of your needs and ensure that your software is always available.

Tests

Regular tests help us to make sure that the software system works as intended. We check if there are problems or changes that require action. EXWE is also available as a personal contact at any time.

Support

An individual and professional IT support is what you are looking for? Then EXWE from Dortmund and Düsseldorf is the right place for you. All topics around software systems are our area of expertise, which we practice with passion every day.

Performance optimization

For more user-friendliness of your web application a constant performance optimization should be on the plan. Of course, this takes time. If you lack this time, feel free to contact our team. We will provide you with active support, assistance and advice.