Support, maintenance & monitoring of individual software

Your daily personal contact for your software

+30 Individualsoftware-Projekte

+30 individual software projects

Every successful go-live is also always a matter of the heart for us, because behind every project there is always a team of developers who are passionate about your project.

Support for individual software - keeps your software alive

What does software maintenance mean?

In recent years, we have taken on a large number of software projects from a wide range of industries and then continuously developed them further, for example by implementing new functions. In order to ensure the long-term operation of your individual software, the systems are maintained at regular intervals and, for example, important security updates are incorporated. We ensure stable operation by constantly monitoring the systems.

Further development

We take on the further development of existing software. The former developers are often no longer available, especially for systems that are getting on in years. EXWE implements new functions in outdated software systems.

Maintenance

Our team of experts specializes in the proactive and reactive maintenance of software applications, including bug fixes, updates, security measures and performance optimization. We ensure that your software is always up to date and running smoothly.

Operation

Our software operations services include application setup and configuration, infrastructure and application monitoring, troubleshooting and resource management. In this way, we ensure that your software application is reliable and continuously available at all times.

Monitoring

Even the best software fails at some point. In any case, it is important to detect the failure as early as possible, which is why we have established systems that regularly check whether your systems are online.

Support contingents for small, medium-sized and enterprise software systems

Personal support from software experts in Dortmund and fully tailored to your company and company size

Sit back, relax and put your software systems in our technological hands. For every budget and with many free benefits - even in our entry-level models with important features. EXWE for your software development.

* Records performance, stack traces, exceptions and SQL & server errors. Additional costs: 89 EUR per month, plus VAT.

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1. initial consultation

Clarification of the general conditions regarding the problem, requirements, schedule, budget, etc.

2nd analysis

Review of the existing software, the deployment process and the hosting or server environment.

3. offer phase

Based on your requirements and the complexity of the target system, we jointly define a contingent for further support.

4th support phase

With the start of support, our team begins further development and maintenance in an agile way.

Sit back and relax in future and EXWE will take care of the rest.

Success stories from the real world

 Vergabemarktplatz für die REGIONALE 2025

Operation and further development of the qualification platform / awarding marketplace for REGIONALE 2025

For Südwestfalen Agentur GmbH, we developed a qualification platform for submitting project applications as part of REGIONALE 2025. For this purpose, a software was programmed which, in addition to the submission, also enables multiple processing and checking of the applications and at the same time functions as a communication platform for the agency and project contact persons.

 Intranet Kommunikationsplattform für einen BigPlayer des europäischen Sportfachhandels

Maintenance and monitoring of the internal employee database for a big player in the European sports retail sector

We operate key modules of the employee database for a European enterprise customer in the sports sector. Our daily tasks include the operation (including monitoring) and further development of the internal services. We are on duty every day to maintain this critical infrastructure.

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A word with our customers

Individual solutions for every industry and every customer. At EXWE, we focus on your company-specific requirements. At the same time, we never lose sight of your target group. We have already completed numerous customer projects in various sectors of the economy. What our customers say:

Support

Our daily store support is of course also available for all software systems. Even for small budgets, we at EXWE provide support for questions and problems relating to web applications.

Monitoring

Comprehensive software support includes extensive monitoring. We monitor the system and respond to changes in close consultation with our customers. Seamless monitoring with EXWE - the software agency for Dortmund.

Tideways

With the help of the Tideways monitoring application, we can also monitor the performance and speed of your application. This allows us to quickly detect errors and problems and rectify them in the shortest possible time. So your system always runs smoothly.

Stacktrace

We always keep a detailed stack trace when the software is running. We store all the information required to run the program properly on the stack. If you have any questions about the stack trace, we are of course always available to answer them.

Uptime

Constant uptime is essential for successful software. To ensure this, professional monitoring by experts is necessary. With the EXWE agency for individual online stores and software systems, you have the right partner on board.

Monitoring

Does your company need expert support in monitoring your complex software system? Our experienced developers will be happy to assist you. In this way, errors can be eliminated before they become serious.

Error messages

Is your software constantly throwing up error messages? And you can no longer keep up, or you simply don't have the time to fix all the errors? Then you need our support. The developers at EXWE are happy to take on all software errors and fix them in the shortest possible time.

Error analysis

Extensive error analysis is of course also part of our service. Our Support & Monitoring package is designed to relieve you of all your worries. No more sleepless nights! Put your software systems in our hands.

Error log

We keep an error log to document all errors. This enables us to work efficiently on your software and always keep it up to date. No error is overlooked because all errors occurring in the application are collected.

Updates

We love digitalization. This includes responding to updates and adapting your software to new requirements. Thanks to years of IT experience, this is child's play for us.

Bug fixes

Every program has bugs from time to time. But that's not a problem, because our team is always busy with bug fixes. The bugs are fixed faster than they can run.

Emergency support

Errors are usually not announced in advance. If they do occur outside our business hours, our IT emergency support team is on hand immediately. The software is restored error-free before any downtime occurs.

Development

Successful e-commerce is not really possible without development. With EXWE, you have a development team with know-how and experience at your side. This saves you time searching for suitable IT staff who you first have to train. Our developers are up to date and bring new impetus to all IT topics in your company.

Test environment

We carry out all the necessary test cases in our test environment before we release anything in your software. This is a matter of course for us and is part of our day-to-day work. We can therefore guarantee you high-quality support.

Backups

Working with backups is a must for us at the EXWE IT agency. This way, nothing is lost and can be restored if necessary. Regular data storage is simply essential when it comes to important projects. Do you have any questions? We are always available for a consultation.

CI/CD

Have you ever heard of Continuous Integration and Continuous Delivery? CI/CD helps to automate the integration, testing and publication of new software features and thus to make changes available quickly in the production environment.

Alerts

We are also happy to install alerts that inform us and you directly if something is not working properly. EXWE is your trusted contact when the alerts go through the roof again.

Performance

High-quality performance is the be-all and end-all for a good software system. We are happy to take a look at your web application and ensure that it performs even better.

Reliability

We guarantee reliability so that your software can always work reliably and continuously. We only work with the best technologies and are on hand immediately if things do get dicey.

Utilization

If a software system is running at full capacity, we have a solution ready. Thanks to our support package, you don't have to wait long, we'll fix the problem and your system will be running smoothly again.

Availability

Do you need software with high availability? Experts with years of experience will be happy to take care of your requirements and ensure that your software is always available.

Tests

Regular testing helps us to ensure that the software system works as intended. We check whether there are any problems or changes that require action. EXWE is also available as a personal contact at all times.

Support

Is individual and professional IT support what you are looking for? Then EXWE in Dortmund and Düsseldorf is the right place for you. All topics relating to software systems are our area of expertise, which we pursue with passion every day.

Performance optimization

To make your web application more user-friendly, continuous performance optimization should be on the agenda. Of course, this takes time. If you lack this time, you are welcome to contact our team. We will provide you with active support, assistance and advice.

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